Terms of Service

1. Definitions and Interpretation

1.1 In these Terms, unless the context requires otherwise:

• (a) "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
• (b) "Applicable Law" means all laws, regulations, regulatory requirements, guidelines, judicial decisions, and lawful government directives applicable to a party, the Platform, or the subject matter of these Terms, including the laws of the Republic of Uganda.
• (c) "Canine Safaris Ltd" means the parent company that owns, develops, manages, and operates Quest as a product and business offering.
• (d) "Canine Safaris LLC" means the company's subsidiary registered in New Mexico, United States of America, which is designated as the entity responsible for billing users, issuing invoices where applicable, collecting payments, receiving subscription fees, and processing or arranging payment processing on behalf of the Canine Safaris Ltd.
• (e) "Content" means any text, data, pricing information, images, destination information, rate sheets, itineraries, quotations, documents, materials, files, communications, and other information made available on, through, or in connection with the Platform.
• (f) "Platform" means Quest, including its website, dashboards, software, user interfaces, databases, content libraries, quotation tools, integrations, features, updates, and related services.
• (g) "Quest", "we", "us", and "our" mean Quest as a product of Canine Safaris Ltd, acting directly and, where relevant, through its subsidiary Canine Safaris LLC and other authorized Affiliates, contractors, and service providers.
• (h) "User", "you", and "your" mean the person, company, partnership, organization, or other legal entity that accesses or uses the Platform, including any employee, consultant, or representative acting on its behalf.
• (i) "User Content" means quotations, client details, uploaded documents, company documents, itineraries, notes, communications, and any other content submitted, uploaded, generated, or stored by you through the Platform.

1.2 Headings are for convenience only and do not affect interpretation.

1.3 Words importing the singular include the plural and vice versa.

1.4 Any phrase introduced by the words "including", "include", or "such as" shall be construed without limitation.

2. Corporate Disclosure and Service Structure

2.1 Quest is a product of Canine Safaris Ltd.

2.2 Canine Safaris LLC, a subsidiary of Canine Safaris Ltd registered in New Mexico, United States of America, acts as the billing and payment operations entity for the Platform.

2.3 Without limiting clause 2.2, Canine Safaris LLC may:

• (a) issue invoices, receipts, statements, credit notes, and related payment records;
• (b) collect subscription fees, service fees, taxes, charges, and other sums payable under these Terms;
• (c) receive, hold, reconcile, settle, or process payments, whether directly or through third-party payment processors, banks, merchant providers, or financial service providers; and
• (d) act as collection and payment administration agent for Canine Safaris Ltd and the Quest business.

2.4 Unless expressly stated otherwise in an order form, invoice, plan, or payment page, payment by a User to Canine Safaris LLC shall constitute valid discharge of that User's payment obligation for the relevant invoice or charge under these Terms.

2.5 The ownership of the Platform, its intellectual property, its proprietary databases, and its commercial rights remains vested in Canine Safaris Ltd and/or its licensors, notwithstanding that billing and payment collection may be handled by Canine Safaris LLC.

2.6 We may from time to time use third-party payment processors, banks, card networks, foreign exchange providers, or compliance service providers in order to process subscriptions and payments. Your use of any payment method may also be subject to the terms and conditions of those third parties.

3. Acceptance of Terms

3.1 By accessing or using Quest, you agree to be bound by these Terms.

3.2 If you do not agree to these Terms, you may not access or use the Platform.

3.3 If you access or use the Platform on behalf of a company or other organization, you represent and warrant that:

• (a) you have the authority to bind that entity to these Terms;
• (b) the entity accepts these Terms; and
• (c) references to "you" in these Terms include both you personally and that entity, where the context requires.

3.4 Quest is a safari quoting platform designed for tour operator businesses operating in the East African tourism industry.

4. Eligibility

4.1 To use Quest, you must:

• (a) be at least 18 years of age;
• (b) be a registered business entity or an authorized representative of one;
• (c) provide accurate and complete registration information; and
• (d) have the legal authority to bind your organization to these Terms.

4.2 We reserve the right to refuse access, suspend onboarding, or decline registration where we reasonably believe that a user does not satisfy the eligibility requirements set out in these Terms.

5. Account Registration

5.1 To access certain features of the Platform, you must register for an account.

5.2 When registering, you agree to:

• (a) provide accurate, current, and complete information;
• (b) maintain and promptly update your account information;
• (c) keep your password and login credentials secure and confidential;
• (d) notify us immediately of any unauthorized access to your account; and
• (e) accept responsibility for all activities that occur under your account.

5.3 You shall ensure that all persons using your account are duly authorized by your organization and comply with these Terms.

5.4 We may require additional onboarding information, identity verification details, business records, or compliance-related information before activating or maintaining your account.

6. Business Verification

6.1 Quest requires business verification in order to maintain the integrity, credibility, and lawful use of the Platform.

6.2 You may be required to submit any one or more of the following:

• (a) URSB Certificate (Uganda Registration Services Bureau);
• (b) URA document and/or Tax Identification Number (TIN);
• (c) UTB licence (Uganda Tourism Board); and
• (d) any other documentation we may reasonably request.

6.3 We reserve the right to verify the authenticity, validity, ownership, status, and sufficiency of submitted documents.

6.4 We may restrict, suspend, reject, or terminate accounts that:

• (a) fail verification;
• (b) submit incomplete documentation;
• (c) submit misleading, false, forged, or fraudulent information; or
• (d) otherwise fail to satisfy our onboarding or compliance requirements.

6.5 Verification is an ongoing requirement, and we may request updated or renewed documentation from time to time.

7. Trial Period

7.1 New users may be eligible for a fourteen (14) day free trial period.

7.2 During the trial period:

• (a) you may have access to selected or full Platform features, as determined by us;
• (b) you may be required to submit verification documents to continue access after the trial period ends; and
• (c) your access may be limited, restricted, or disabled at the end of the trial if verification remains incomplete.

7.3 We may modify, withdraw, suspend, or discontinue a trial offer at any time, with or without notice, to the extent permitted by Applicable Law.

8. Subscriptions, Fees, Billing, and Payment

8.1 Access to some or all parts of the Platform may require payment of subscription fees, service charges, setup fees, onboarding fees, transaction fees, or other agreed charges.

8.2 All applicable fees shall be communicated through the Platform, an order form, a quotation, a pricing page, an invoice, or another written communication approved by us.

8.3 Unless otherwise stated:

• (a) fees are payable in advance;
• (b) fees are non-refundable once paid, except where required by Applicable Law or expressly agreed by us in writing;
• (c) you are responsible for all bank charges, transfer fees, intermediary charges, currency conversion charges, withholding taxes, and similar payment-related costs; and
• (d) all taxes, levies, duties, or government charges are your responsibility except taxes imposed on our net income.

8.4 Billing for the Platform shall be undertaken by Canine Safaris LLC, which may invoice and collect sums due on behalf of Quest and Canine Safaris Ltd.

8.5 Where recurring billing applies, you authorize us and/or our payment processors to charge the applicable payment method on a recurring basis until cancellation or termination in accordance with these Terms.

8.6 If payment is overdue, declined, reversed, or otherwise unsuccessful, we may:

• (a) suspend or restrict access to the Platform;
• (b) downgrade your plan;
• (c) disable certain features;
• (d) charge lawful late payment interest or reasonable recovery costs where permitted; and/or
• (e) refer the matter for collection.

8.7 We may revise fees from time to time upon reasonable notice. Continued use of the paid service after the effective date of revised fees constitutes acceptance of the revised fees.

9. Acceptable Use

9.1 You agree not to:

• (a) use the Platform for any unlawful purpose;
• (b) violate any applicable laws or regulations;
• (c) infringe the rights of others;
• (d) upload false, misleading, or fraudulent information;
• (e) attempt to gain unauthorized access to the Platform or its systems;
• (f) interfere with or disrupt the Platform's operation;
• (g) use any automated means, including robots, scrapers, crawlers, bots, scripts, or data mining tools, to access, acquire, copy, monitor, or extract any portion of the Platform or any data or content found on the Platform without our prior written consent;
• (h) systematically extract, collect, or harvest pricing data, lodge rates, UWA fees, vehicle pricing, transport pricing, activity pricing, or any other data from the Platform;
• (i) share account credentials with unauthorized parties;
• (j) use the Platform to send spam, phishing messages, or unsolicited communications;
• (k) use data obtained from the Platform to build, assist, train, benchmark, validate, enrich, or contribute to any competing product, service, database, marketplace, or pricing engine; or
• (l) circumvent usage limits, rate limits, security controls, or access restrictions.

9.2 You shall use the Platform only for legitimate internal business purposes connected to quotation preparation, trip planning, pricing review, itinerary support, and related operational activities authorized under these Terms.

10. Data Ownership and Licensing

10.1 All data, content, and information available through the Platform — including but not limited to lodge rates, UWA fees, vehicle and transport pricing, activity pricing, destination information, supplier information, structured datasets, compiled pricing sheets, and any compiled databases — is the proprietary property of Quest, Canine Safaris Ltd, and/or the relevant rights holders and licensors, as applicable.

10.2 Access to Platform data is provided under a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence solely for your internal business use in creating safari quotations for your clients and managing your own lawful business operations through the Platform.

10.3 This licence does not constitute a sale, assignment, transfer, or permanent grant of ownership of any Platform data.

10.4 You expressly acknowledge and agree that:

• (a) all Platform data is licensed to you, not sold;
• (b) Quest retains full ownership at all times;
• (c) your licence to access Platform data may be revoked at any time upon violation of these Terms; and
• (d) no rights are granted to you beyond the limited use expressly described in these Terms.

11. Prohibited Data Activities

11.1 Without our prior written consent, you are strictly prohibited from:

• (a) scraping, crawling, or using automated means to extract data from the Platform;
• (b) systematically downloading, copying, exporting, archiving, or storing Platform data beyond what is reasonably necessary for creating individual quotations for your clients;
• (c) redistributing, reselling, sublicensing, publishing, transmitting, leasing, lending, or otherwise making Platform data available to any third party in any form;
• (d) using Platform data for commercial purposes other than creating quotations and conducting internal business operations through the Platform as expressly permitted by these Terms;
• (e) compiling or creating derivative databases, pricing libraries, structured repositories, machine-readable datasets, or benchmarking systems using data obtained from the Platform; and
• (f) sharing, exporting, or transferring bulk data to any person or entity outside your organization.

11.2 Quest reserves the right to monitor usage patterns and implement technical and contractual safeguards, including rate limiting, access controls, anomaly monitoring, watermarking, logging, audit tracing, access reviews, and IP restriction mechanisms to detect and prevent unauthorized data access or extraction.

12. Intellectual Property

12.1 The Platform, including its design, features, software, content, functionality, arrangement, selection, look and feel, branding, and compiled databases, is owned by or licensed to Quest and is protected by intellectual property laws and related rights, including copyright, database rights, trade secret protections, trademarks, and unfair competition principles.

12.2 You may not:

• (a) copy, modify, adapt, translate, distribute, publish, display, or create derivative works from the Platform's content or data without permission;
• (b) use our trademarks, logos, brand elements, domain names, product names, or branding without our prior written consent;
• (c) reverse engineer, decompile, disassemble, attempt to derive source code from, or otherwise attempt to discover the underlying structure, ideas, or algorithms of the Platform, except to the limited extent such restriction is prohibited by law; or
• (d) reproduce, duplicate, exploit, or commercialize any portion of the Platform or its database for commercial gain.

12.3 All goodwill arising from the use of our intellectual property shall inure solely to our benefit.

13. User Content

13.1 You retain ownership of the User Content you upload to the Platform, subject to the rights granted in these Terms.

13.2 By uploading, submitting, storing, generating, or transmitting User Content through the Platform, you grant Quest, Canine Safaris Ltd, Canine Safaris LLC, and their service providers a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transmit, display, adapt, and use that User Content solely to:

• (a) provide, maintain, support, secure, improve, and administer the Platform;
• (b) generate quotations, itineraries, outputs, and records requested by you;
• (c) comply with legal obligations, security requirements, and lawful internal administrative processes; and
• (d) enforce these Terms.

13.3 You are solely responsible for ensuring that your User Content:

• (a) is accurate and lawful;
• (b) does not violate privacy, confidentiality, intellectual property, consumer protection, or other third-party rights; and
• (c) does not contain malicious code, unlawful material, or content we reasonably consider harmful to the Platform or other users.

13.4 We do not claim ownership of your User Content except as set out in these Terms.

14. Privacy, Data Protection, and Communications

14.1 We process personal data in accordance with our Privacy Policy and Applicable Law.

14.2 You acknowledge that use of the Platform may involve the collection, storage, organization, retrieval, consultation, use, disclosure by transmission where necessary, and other forms of processing of personal data relating to your personnel, representatives, end clients, or counterparties.

14.3 Where you upload or input personal data belonging to third parties, you represent and warrant that you have obtained all consents, notices, legal grounds, and permissions necessary for that processing.

14.4 You agree that we may send you service-related notices, transactional messages, verification requests, billing communications, compliance notices, account alerts, and other operational communications electronically.

14.5 You are responsible for maintaining appropriate internal privacy notices, security controls, and authorizations within your organization when using the Platform.

15. Service Availability, Changes, and Support

15.1 We may update, modify, suspend, remove, improve, replace, or discontinue any part of the Platform from time to time.

15.2 We do not guarantee that the Platform will always be available, uninterrupted, timely, secure, or error-free.

15.3 Maintenance, upgrades, security interventions, system failures, network interruptions, supplier failures, force majeure events, and third-party service interruptions may affect Platform availability.

15.4 We may provide support, onboarding assistance, help documentation, training materials, or account guidance at our discretion or under a purchased plan.

16. Account Suspension and Termination

16.1 We may suspend, restrict, or terminate your account immediately, with or without prior notice, if you:

• (a) violate these Terms, including the data protection, acceptable use, or payment provisions;
• (b) fail to complete business verification;
• (c) provide false, misleading, or fraudulent information;
• (d) engage in activities that harm the Platform, our business, our licensors, or other users;
• (e) engage in unauthorized data extraction, scraping, redistribution, or misuse of Platform content;
• (f) fail to pay applicable fees; or
• (g) expose us to legal, regulatory, security, reputational, or operational risk.

16.2 You may terminate your account at any time by contacting our support team or using any in-Platform cancellation feature we make available.

16.3 Upon termination:

• (a) your access to the Platform will cease;
• (b) we may disable credentials, remove access rights, and restrict further use;
• (c) we may retain or delete data in accordance with our Privacy Policy, legal obligations, internal retention schedules, and legitimate business needs; and
• (d) any provisions that by their nature should survive termination shall remain in force.

17. Remedies for Violations

17.1 In addition to account suspension or termination, Quest reserves the right to pursue all available legal and equitable remedies for violations of these Terms, including but not limited to:

• (a) seeking injunctive relief to prevent further unauthorized use of Platform data or intellectual property;
• (b) claiming monetary damages, including direct losses, lost revenue, investigation costs, legal fees where recoverable, and costs of enforcement;
• (c) reporting violations to relevant law enforcement, regulators, or competent authorities where appropriate; and
• (d) pursuing claims under applicable intellectual property, contract, cybercrime, data protection, and related laws.

17.2 You acknowledge that unauthorized scraping, extraction, copying, redistribution, or misuse of Platform data may cause irreparable harm to Quest and that monetary damages alone may be an insufficient remedy.

18. Disclaimer of Warranties

18.1 THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

18.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, OR QUIET ENJOYMENT.

18.3 WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE DO NOT WARRANT THAT:

• (a) THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
• (b) THE PLATFORM WILL ALWAYS BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION;
• (c) ANY DATA, RATE, PRICE, AVAILABILITY RECORD, OR OUTPUT WILL ALWAYS BE COMPLETE, CURRENT, OR ERROR-FREE; OR
• (d) DEFECTS WILL BE CORRECTED WITHIN ANY SPECIFIC PERIOD.

19. Limitation of Liability

19.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QUEST, CANINE SAFARIS LTD, CANINE SAFARIS LLC, THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF OPPORTUNITY, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM.

19.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO US FOR THE PLATFORM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR, IF NO FEES WERE PAID, USD 100 OR ITS UGANDA SHILLING EQUIVALENT.

19.3 Nothing in these Terms shall exclude or limit liability to the extent such exclusion or limitation is prohibited by Applicable Law.

20. Indemnification

20.1 You agree to indemnify, defend, and hold harmless Quest, Canine Safaris Ltd, Canine Safaris LLC, their Affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, demands, actions, proceedings, liabilities, damages, judgments, losses, fines, penalties, costs, and expenses, including reasonable legal costs where recoverable, arising out of or relating to:

• (a) your use of the Platform;
• (b) your User Content;
• (c) your violation of these Terms;
• (d) your infringement or misappropriation of any third-party rights; or
• (e) your breach of Applicable Law.

21. Confidentiality

21.1 In the course of using the Platform, you may access confidential, non-public, proprietary, commercial, pricing, operational, technical, or strategic information belonging to us or our partners.

21.2 You agree not to disclose, copy, misuse, or exploit such confidential information except as strictly necessary for the permitted use of the Platform.

21.3 This clause does not apply to information that:

• (a) is or becomes public through no breach of these Terms;
• (b) was lawfully known to you without restriction before disclosure; or
• (c) must be disclosed by law, provided that where lawful you give prompt notice and cooperate with reasonable protective steps.

22. Third-Party Services and Links

22.1 The Platform may interface with, rely on, or provide access to third-party services, software, payment processors, communication tools, maps, supplier content, or websites.

22.2 We do not control and are not responsible for the availability, performance, security, legality, or content of third-party services.

22.3 Your use of such third-party services may be governed by separate terms and privacy notices of those providers.

23. Force Majeure

23.1 We shall not be liable for any delay, disruption, failure, or non-performance caused by events beyond our reasonable control, including acts of God, natural disasters, fire, flood, epidemic, pandemic, war, civil unrest, terrorism, labor disputes, telecommunications failure, power failure, internet outage, cyberattack, government action, sanctions, or failure of third-party infrastructure or suppliers.

24. Changes to the Platform and to These Terms

24.1 We may modify these Terms from time to time.

24.2 We will notify you of material changes by posting the updated Terms on the Platform, sending an email, or using another reasonable communication method.

24.3 Your continued use of the Platform after the effective date of revised Terms constitutes acceptance of the modified Terms.

25. Governing Law and Jurisdiction

25.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of Uganda, without regard to its conflict of law principles.

25.2 Subject to any mandatory dispute resolution process required by Applicable Law or expressly agreed in writing, the courts of competent jurisdiction in Uganda shall have exclusive jurisdiction to hear and determine disputes arising out of or in connection with these Terms or the Platform.

25.3 The fact that billing is undertaken by Canine Safaris LLC in the United States shall not, by itself, alter the governing law clause in this Agreement, except to the extent that mandatory laws relating specifically to payment processing, banking, anti-money laundering compliance, sanctions screening, tax compliance, or financial regulation apply to the payment transaction itself.

26. Electronic Records and Communications

26.1 You agree that these Terms, notices, disclosures, invoices, statements, records, consents, and other communications may be provided electronically.

26.2 Electronic acceptance of these Terms, electronic communications, and electronically stored records shall have legal effect to the extent recognized under Applicable Law.

26.3 You are responsible for maintaining a valid email address and updated contact details for receipt of legal, operational, billing, and support communications.

27. General Provisions

27.1 Entire Agreement. These Terms, together with any incorporated policies, order forms, invoices, plan details, and other documents expressly incorporated by reference, constitute the entire agreement between you and us regarding the Platform and supersede prior discussions or understandings on that subject matter.

27.2 Severability. If any provision of these Terms is held unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

27.3 Waiver. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy.

27.4 Assignment. You may not assign, transfer, delegate, or otherwise deal with your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to an Affiliate or in connection with a merger, acquisition, restructuring, sale of assets, or business transfer.

27.5 Independent Relationship. Nothing in these Terms creates any agency, partnership, joint venture, fiduciary relationship, employment relationship, or franchise relationship between you and us.

27.6 Survival. Any provisions which by their nature are intended to survive termination, including provisions relating to payment, confidentiality, intellectual property, data restrictions, indemnity, limitation of liability, governing law, jurisdiction, and remedies, shall survive termination.

27.7 Language. These Terms are drafted in English, and the English version shall govern.

28. Contact Information

If you have any questions about these Terms, please contact us at:

1. Email: quest.admin93@gmail.com
2. Phone: +256 761 678 634
3. WhatsApp: +256 755 156 280